Contents
Meri Paathshaala is a 100% digital SaaS platform. We do not sell or ship any physical products. All services, content, and deliverables are provided electronically via our web platform and mobile applications.
1Nature of Our Service
Meri Paathshaala provides a cloud-based institute management platform. All products and services offered — including subscriptions, live classes, recorded lessons, study materials, test results, fee receipts, and reports — are delivered digitally.
There is no physical product, no courier, no delivery partner, and no shipping address required to use any feature of our platform.
2Digital Delivery of Services
Upon successful subscription or payment, services are delivered as follows:
- Platform Access: Activated within 24 hours of subscription confirmation. Login credentials are sent to the registered email immediately.
- Study Materials: Uploaded by teachers and instantly accessible to students via the app — no waiting period.
- Live Classes: Accessible via in-app join link at the scheduled class time.
- Recorded Lessons: Available for replay within minutes of the live class ending.
- Test Results: Auto-generated and visible to students and parents immediately upon submission.
- Fee Receipts: Generated and sent via email/app notification instantly after payment.
- Reports & Downloads: Available for download from the admin dashboard in real time.
3Access After Payment
All access is granted digitally and immediately (or within the stated timeframe) after payment confirmation from Razorpay. You do not need to be physically present at any location to receive or use our services.
✅ If platform access is not activated within 24 hours of successful payment, please contact us at support@meripaathshaala.com immediately with your transaction ID.
4Study Materials & Content Delivery
All educational content on the Meri Paathshaala platform is delivered digitally:
- PDFs, notes, and worksheets are uploaded by teachers and accessed via the student app
- Video lessons are streamed directly within the app — no downloads required
- Homework assignments are delivered via push notifications to student and parent apps
- Test papers are unlocked at the scheduled time within the app
Internet connectivity is required to access live content. Certain materials may be available offline once downloaded within the app, subject to the institute's settings.
5Physical Goods (If Any)
Currently, Meri Paathshaala does not offer or sell any physical goods. All transactions on the platform are for digital services only.
If physical goods are introduced in the future (e.g., printed study kits, smart devices), a separate shipping and delivery policy will be published with full details including delivery timelines, courier partners, and tracking information.
6Delivery Failures & Support
If you experience any issue with digital delivery — such as:
- Platform access not activated after payment
- Study material not loading or accessible
- Live class link not received
- Fee receipt not generated
- Report download not working
Please contact our support team immediately:
- Email: support@meripaathshaala.com
- Subject: Delivery Issue — [Describe the issue briefly]
We resolve most delivery issues within 4 business hours.