Cancellation & Refund Policy

1Overview

This Cancellation and Refund Policy applies to all payments processed through Meri Paathshaala's platform, including institute subscription plans, student fee payments, course purchases, and any other transactions made via our Razorpay-powered payment gateway.

We are committed to fair and transparent refund practices. Please read this policy carefully before making any payment on the platform.

2Subscription Cancellations

Institutes subscribing to Meri Paathshaala plans may request cancellation as follows:

• Monthly Plans: Can be cancelled at any time. Access continues until the end of the current billing cycle. No refund for the remaining days of the active period.
• Annual Plans: Cancellation requests made within 7 days of purchase are eligible for a full refund. After 7 days, a prorated refund may be considered at our discretion.
• Trial Periods: If a free trial is offered, no charge is made during the trial. Cancellation before trial ends incurs no fee.

3Fee Payment Cancellations (Student Fees)

Student fee payments collected through the platform on behalf of institutes are governed by the institute's own fee policy. Meri Paathshaala acts as a payment facilitator and does not independently determine refund eligibility for student fees.

• If a student or parent paid fees via the platform and requires a refund, the request must be raised with the institute directly.
• The institute admin can approve or reject refunds through the admin dashboard.
• Once approved by the institute, refunds are processed by Meri Paathshaala within 5–7 working days to the original payment method.

4Refund Eligibility

Refunds may be granted in the following circumstances:

• Duplicate payment made for the same fee/subscription due to a technical error
• Payment debited but service/access not activated within 24 hours
• Subscription cancelled within the eligible window (as per Section 2)
• Institute-approved refund for student fee payments
• Razorpay gateway error resulting in an incorrect charge

5Non-Refundable Payments

The following payments are non-refundable under any circumstances:

• Subscription fees after the 7-day cancellation window for annual plans
• Monthly subscription fees for the active billing period after cancellation
• Payments for consumed services (e.g., live classes already attended, courses already accessed)
• One-time event or picnic payments after the event date has passed
• Processing fees or convenience charges levied by the payment gateway
• Payments where services have been fully delivered as agreed

6Refund Process & Timeline

Once a refund is approved, it is processed as follows:

• UPI / Net Banking: 3–5 working days
• Credit / Debit Card: 5–7 working days
• Wallets: 1–3 working days

Refunds are credited to the original payment source only. We do not process refunds to a different account or payment method.

7Failed & Disputed Transactions

If your payment was deducted but the transaction shows as failed or pending:

• Wait 24 hours — most failed transactions are auto-reversed by the bank within this period
• If the amount is not reversed within 24 hours, contact us at support@meripaathshaala.com with your transaction ID and screenshot
• We will investigate with Razorpay and initiate a refund if confirmed failed

For payment disputes, you may also raise a dispute directly through your bank or card issuer. We cooperate fully with all such processes.

8Contact for Refund Requests

To raise a refund or cancellation request, contact us with the following details:

• Email: support@meripaathshaala.com
• Subject: Refund Request — [Your Institute Name / Transaction ID]
• Include: Transaction ID, payment date, amount, reason for refund

We aim to respond to all refund requests within 2 business days.